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returns

If you would like to exchange or return an item, you can return the goods within 14 days of receiving your complete order. 

Send us the completed right of withdrawal form together with the relevant items back to us:

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Anactacia Berlin bridal fashion

Nastya Krech

Poschingerstr. 32a

12157 Berlin

Germany

Alternatively, you can also submit your revocation by email: anactaciaberlin@gmail.com

Hand in your return at a DHL/UPS acceptance point of your choice.

If you have any questions, take a look at our FAQ or contact us here.

Please note for returns outside the EU: In terms of customs, you are the exporter when returning, which means you are responsible for properly registering the goods. To do this, we ask you to obtain the relevant information from the customs authority responsible for you.

RETURN COST OF €13.99 FOR THE FOLLOWING COUNTRIES

 

Germany

RETURN COST OF €19.99 FOR THE FOLLOWING COUNTRIES

 

Belgium

Denmark

France

Italy

Croatia

Luxembourg

Netherlands

Poland

Portugal

Romania

Slovenia

Spain

Czech Republic

Hungary

Austria

RETURN COST OF €25.00 FOR THE FOLLOWING COUNTRIES

 

Bulgaria

Estonia

Finland

Greece

Ireland

Latvia

Lithuania

Malta

Sweden

Slovakia

Cyprus

RETURN COST OF €20.00 FOR THE FOLLOWING COUNTRIES

 

United Kingdom

RETURN COST OF €35.00 FOR THE FOLLOWING COUNTRIES

 

Andorra

guernsey

jersey

Norway

San Marino

Switzerland

RETURN COST OF €40.00 FOR THE FOLLOWING COUNTRIES

 

Belarus

China

India

Japan

Canada

Macedonia

Mexico

Montenegro

Russian Federation

Saudi Arabia

Serbia

Singapore

Hong Kong Special Administrative Region

Taiwan

Türkiye

Ukraine

United Arab Emirates

United States

Vietnam

RETURN COST OF €45.00 FOR THE FOLLOWING COUNTRIES

 

All other countries

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